Information

1.1. Shop addresses and working hours

• Žemynos g. 18, Vilnius – Mon–Fri 11:00–18:00, Sat 11:00–16:00, Sun closed
• Estų g. 1, Vilnius – Mon–Fri 10:00–19:00, Sat 10:00–17:00, Sun closed
• Pickup is available from both shops, as agreed with the customer.

1.2. Order and repair process

• Requests are submitted via the website form or Viber/WhatsApp message.
• The device is inspected (diagnostics) and the price is communicated.
• Repair is performed only after customer confirmation.
• If the price needs to change during repair due to unforeseen issues or parts, the customer is informed and must confirm the new price.
• Standard repair time is 1–5 working days but may extend due to parts supply or complex issues.

1.3. Device shipping rules

• When shipping a device, it must be safely packed in a box wrapped with protective material.
• A note with name, phone number, and email address must be included.
• Cases or unnecessary accessories are not required (except small parts).

1.4. Unclaimed device rules

If the customer does not pick up the device and pay for the repair within 3 (three) months from notification of repair completion, the device becomes company property. The customer will be notified at least 2 (two) times in writing (email or SMS) during the 3-month period.

Company details

GSMguru Phone Service (code 666178), Žemynos g. 18, Vilnius and Estų g. 1, Vilnius, email GSMguru.servisas@gmail.com, phone +37060018007, is the controller of your personal data.

2.1. Categories and purposes of processed data

We collect and process the following personal data: identification data (name, surname), contact data (phone, email, address), financial data and device data (model, IMEI/Serial number, repair history). Data is processed to fulfill contracts (repair, product sales), ensure warranty obligations, maintain financial records, and, with your consent, send marketing information.

2.2. Personal data security and responsibility for device data

ATTENTION: The customer is fully responsible for the security, preservation, and backup of all personal data on the device before submitting it for repair. GSMguru Phone Service assumes no responsibility for data loss or confidentiality breaches occurring during the repair process.

2.3. Data retention period

Data related to financial accounting (purchases, repairs, invoices) is retained for 10 years under Lithuanian accounting law. Other data is retained as long as necessary for service provision or until consent withdrawal.

2.4. Customer rights and contact

You have the right to:

• know about data processing;
• access your data;
• request correction or deletion of data;
• restrict processing;
• transfer data;
• object to processing;
• withdraw consent at any time.

To exercise your rights, contact us by email. If you believe your rights have been violated, you have the right to file a complaint with the State Data Protection Inspectorate (VDAI).

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